Frequently Asked Questions

How much does my appointment cost?

Just a one-time charge of $59.

What do I get for doing this visit?

You will receive a diagnosis and treatment advice from your healthcare provider. Your provider will write a prescription as long as you have no contraindications to CEFALY. You can then purchase CEFALY online. Your prescription will be sent directly to CEFALY. You can then order online and your device will ship right to your door.

Does the cost of the visit include the cost of the device?

You must purchase the CEFALY device separately from the CEFALY website at

Who am I getting a visit with?

Board-certified physicians and nurse practitioners offer their services on AZOVA. You will select a provider who is licensed to practice telemedicine in the state you are currently located in on the AZOVA telemedicine provider marketplace.

When will I have the visit?

Once you complete the health review and intake forms, your provider will reach out to you as soon as possible. This may sometimes be shortly after you complete the registration, however it may be up to (but no longer) than 48 hours. If you have purchased a video visit, your doctor will reach out to you and schedule a time to call that suits you.

Am I booking this now or for later?

Providers who work on the AZOVA telemedicine provider marketplace usually respond within 48 hours.

How long do these visits last?

If you purchase a secure messaging visit, your provider will send your prescription directly to CEFALY without talking to you. You will be notified via email and SMS that your prescription has been sent. You can also log in to AZOVA to see your chart and to view prescription. If you purchase a video visit, your provider will message you for a good time to video chat. This usually lasts less than seven minutes.

What exactly is an eVisit

An eVisit is a medical appointment that is completed online using either a smartphone, tablet, or computer to call and message with a healthcare provider.

What do I need to complete an eVisit?

You will need either a computer (with a webcam for video visits), or a smart device (phone or tablet) with the AZOVA app installed and a good internet connection.

What information do you need from me?

You will need to select the state you are currently in and the AZOVA system will make sure you are choosing a visit with a provider who is licensed in that state. We will need your contact information, your payment and your past medical history. This will be shared with your healthcare provider who will review it before sending in your prescription.

What if CEFALY doesn’t work for me?

The CEFALY DUAL device comes with a 60-day money-back guarantee. If you use the device as indicated and you aren’t satisfied with the results, just return the undamaged device and accessories to CEFALY Technology and we’ll issue a refund.